Follow-Up & Negotiation

Follow-Up & Negotiation

– The Key to Faster Payments

If you’re tired of chasing adjusters and waiting months for payments, you’re not alone. Restoration contractors lose thousands every year because invoices stall, documentation gets “lost,” or carriers drag their feet.

That’s where Smart Claims™ Follow-Up & Negotiation comes in.

We handle the back-and-forth insurance billing — from defending your scope, to justifying line items, to pushing through stall tactics — so you get paid faster, with less stress.

Smart Claims – Why Contractors
Insurance Negotiation

Why Contractors Outsource
Negotiations to Smart Claims™

Stop Wasting Hours on Calls & Emails
We take over all insurance communication so your team focuses on the job.
Defensible Restoration Billing
Every line item backed with Xactimate precision — no guesswork, no pushback.
No More Underpayments
We push back until your full scope is approved — every time.
Relentless Follow‑Up
Carriers can't stall when Smart Claims™ is actively on the file.
Trackable Results
KPIs that prove your billing is moving faster — visible, measurable, real.

The Smart Claims™ Advantage

Unlike an in-house admin, Smart Claims™ brings specialized restoration billing expertise and the leverage of thousands of claims negotiated across the property claims world.

Here’s how we do it

Restoration Xactimate Billing

Estimates that carriers can’t ignore.

Restoration Negotiation

Skilled communication that speeds up approvals.

Billing Systems That Scale

From small water losses to multi-structure storm claims.

KPI Tracking

We measure and share:

  • Average days to payment

  • Approval rates vs. industry benchmarks

  • Recovery of underpaid line items

The Smart Claims™ Advantage

Unlike an in-house admin, Smart Claims™ brings specialized restoration billing expertise and the leverage of thousands of claims negotiated across the property claims world.

Here’s how we do it

Restoration Xactimate Billing

Estimates that carriers can’t ignore.

Restoration Negotiation

Skilled communication that speeds up approvals.

Billing Systems That Scale

From small water losses to multi-structure storm claims.

KPI Tracking

We measure and share:

  • Average days to payment

  • Approval rates vs. industry benchmarks

  • Recovery of underpaid line items

The benefit for you: you don’t just outsource billing — you gain a performance-driven partner focused on your cash flow.

Our Credentials & Expertise

We bring unmatched authority to every claim, so insurance carriers take your work seriously.

42 days

Average time to payment with Smart Claims™ (vs. 120+ industry average)

65% faster collections

For growing contractors drowning in claims

20,000+ claims processed

From water, fire, mold, roofing, and storm

$35M+ recovered

states nationwide

Contractors Who Trust Us Say

★ ★ ★ ★ ★

"Smart Claims took over my billing follow-ups, and I went from waiting 5 months to 6 weeks. The difference in cash flow was night and day."

Restoration Contractor
★ ★ ★ ★ ★

"They fought for every line item in Xactimate and didn’t back down. My approvals are faster and higher now."

Franchise Owner

Ready to Stop Chasing Insurance and Start Collecting?

Smart Claims™ is the #1 outsourced back office for restoration billing. We specialize in restoration negotiation, collections, and restoration Xactimate billing — so you can focus on the field while we focus on getting your money.

IICRC Certified Firm | Florida Mold MRSA and MRSR Licensing | Xactimate Levels 1, 2, 3 | Goldman Sachs 10K Small Business

© 2025 Smart Claims™. Smart Claims™ name and logo are trademarks of GB Consulting Corp. Trademark registration pending.